The patient experience has always been a core element of the radiography profession, whether diagnostic or therapeutic. Ultimately, that’s what it’s all about – making sure patients leave the hospital having received the care they need.

But how do radiographers ensure positive patient experiences? Patients on the radiotherapy pathway are often at one of the most difficult points of their lives. In light of that constant challenge, keeping the patient experience at the forefront is key for Therapeutic Radiographers. 

But Lizzie Smith, team leader Therapeutic Radiographer at Worcestershire Royal Hospital’s Oncology Centre, has a unique perspective on the topic. Having been diagnosed with cancer in 2022, Lizzie underwent her own intensive course of chemotherapy treatment, which took her out of work for months. Instead of being disheartened, however, the time away from radiotherapy has only invigorated Lizzie’s passion for patient experience.

Synergy visited Worcestershire Royal Hospital’s Oncology Centre to talk to Lizzie, and find out more about her perspective on ensuring a positive patient experience in light of her time as a patient herself.